Terms and Conditions for Online Sales
Article 1: Preamble
The present conditions of sale are applicable to all contracts entered into between M. Pierrequin - Distillicious, whose registered office is at 59, avenue de la Reine, 1310 la Hulpe, registered with the Banque Carrefour des Entreprises Under the number 0538.542.911 hereinafter referred to as "the seller" and, on the other hand, any professional purchaser or consumer wishing to make a purchase via the seller's website, hereinafter referred to as "the buyer".
We hear by :
Consumer: any natural person who acquires or uses for purposes excluding any professional or commercial character of the products placed on the market.
Professional buyer: any natural or legal person not falling within the definition of consumer referred to in the preceding paragraph
Article 2: Purpose
The present conditions of sale aim to define the contractual relations between the seller and the buyer as well as the conditions applicable to any purchase made through the site of the seller, whether the buyer is professional or consumer.
The acquisition of a good or a service through this site implies an unreserved acceptance by the buyer of the present conditions of sale.
These conditions of sale will prevail over any other general or particular conditions not expressly approved by the seller.
The seller reserves the right to modify his conditions of sale at any time. In this case, the conditions applicable will be those in effect on the date of the order by the buyer.
Article 3: Characteristics of the goods and services proposed
The products and services offered are those which appear in the catalog published on the site of the seller.
Each product is accompanied by a description drawn up by the supplier.
The photographs in the catalog are provided for information purposes only and are not contractual in nature.
Article 4: Rates
The prices of the products and services displayed on the site are indicated in euros all taxes included (VAT and other applicable taxes).
The prices quoted do not include the transport costs, which are the subject of an additional item at the time of the order.
The seller reserves the right to change prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of the confirmation of the order.
The seller reserves the right to pass on to his prices the modifications of the rate of the T.V.A. which would take place before the date of delivery.
Article 5: Geographical areas
The online sale of products and services presented on the seller's website is reserved for purchasers residing in Belgium, France, Germany or the Netherlands and deliveries required in this geographical area.
Article 6: Orders
The buyer who wishes to buy a product or a service must:
- Being older than 18
- fill in the identification form or give his customer number if he has one;
- fill in the on-line order form giving all the references of the products or services chosen;
- validate its order after having verified it;
- acknowledge having read these terms and conditions and accept them
- make payment under the conditions provided;
- Confirm its order and payment.
The sale is considered perfect when the buyer confirms the order.
No shipment of goods will be made without confirmation of order and receipt of full payment of the order.
Products and services are offered within the limit of available stocks. In case of unavailability of an article, the seller will inform the buyer by mail as soon as possible. He will be able to choose between waiting (in case of temporary unavailability) or cancel without charge the order of the unavailable items.
Article 7: Right of renunciation
In accordance with the law, the consumer has the right to notify the seller that he will renounce his purchase, without penalty and without reason, within 14 calendar days from the day after the delivery of the product. This right of renunciation does not belong to the professional buyer.
Within this period, the consumer must notify his intention to cancel by e-mail and return, at his own expense and risk, the product delivered to the administrative office of the seller, at Distillicious, 59 avenue de la Reine, 1310 La Hulpe.
The products must be imperatively returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the original invoice / delivery note.
Products so returned must not have been unpacked, unsealed, used in any way.
Goods that are incomplete, damaged or soiled by the customer will not be taken back.
Within 30 days, after acceptance of the resumption of the goods, the seller agrees to reimburse the possible payment, with the exception of shipping costs.
The consumer may not exercise the right of renunciation for contracts:
(1) the supply of products made according to consumer specifications or clearly personalized.
(2) the supply of audio or video recording or computer software unsealed by the consumer.
Article 8: Methods of payment
Payment is made by credit card, Visa or Mastercard, bank transfer.
In case of bank transfer, the amount must be paid within 48 hours of the purchase with a maximum delay of 72 hours on the bank account BNP Paribas Fortis BE49 0017 0589 7238, BIC: GEBABEBB under penalty of cancellation.
The articles ordered remain the exclusive property of the seller until payment of the entire order by the buyer.
Article 9: Deliveries
Deliveries are made to the address indicated on the order form which can only be in the geographical zone mentioned above; By removal in a delivery point of the choice of the buyer when ordering.
In case of absence on delivery to the address provided by the buyer, the latter can contact the seller within 48 hours in order to agree on another delivery date. In the absence or if the purchaser omits or refuses to take delivery of the goods ordered, the seller reserves the right to demand the performance of the contract or to consider, after prior notice, the latter as terminated by right To the buyer's fault. In the latter case, the seller will retain an amount equivalent to 30% of the selling price as compensation.
In case of sale to a consumer, the goods are transported at the risk of the seller until delivery of the goods to the delivery address specified by the buyer. From that moment, the buyer assumes the risks alone. Should the delivered goods be damaged, the buyer is obliged to refuse the goods or to accept them only by means of a written reservation on the carrier's delivery note, to be completed by the customer and the carrier. Any claim relating to the goods delivered must reach the seller within 5 days of the date of receipt. The complaint must be addressed exclusively by registered letter to the head office: Mr. Pierrequin, 59 avenue de la Reine, 1310 La Hulpe and be accompanied by a copy of the purchase invoice and the completed delivery note of the written reservation mentioned above. After this period, no further claims for apparent defects will be taken into consideration.
In case of sale to a professional, the transport is at the risks of the buyer.
The delivery times communicated by the seller are strictly indicative in the absence of a written agreement to the contrary.
In case of delay in delivery, if it is at least fifteen working days and only in the context of a non-personalized order (regular item of stock), the buyer can renounce his purchase without compensation, for Provided that he notifies the seller by e-mail within 3 days of notification of the seller's delay in delivery. The buyer will then be reimbursed by bank transfer to his bank account the total amount of his order including transport costs (if incurred at the time of the order) within 15 working days. The parties will then be released in full from their respective obligations.
In all cases, the following circumstances release the seller from his obligations in respect of delay:
1 - Cases of force majeure (including, but not limited to, strikes, technical incidents, supplier delays and labor shortages);
2 - If the conditions of payment are not respected;
3 - If changes are decided by the customer after the order.
4 - If the customer does not provide us with the desired information within the specified time
Article 10: Guarantee
With regard to consumers, the seller guarantees the products he sells in accordance with the Act of 1 September 2004 on the protection of consumers in the sale of consumer goods (Articles 1649 bis to 1649 octies of the Civil Code).
The consumer who observes the non-conformity of a product sold within 2 years of the delivery of the property must notify the seller within 2 months of the report by registered letter or e-mail.
This warranty only covers defects in conformity existing at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, fall or shock, neglect and wear, are not covered by the warranty. In the same way, repairs carried out by technicians not approved by the supplier will give rise to the cancellation of the guarantee.
The invoice or delivery note serves as a guarantee and must be kept by the consumer and produced in the original.
The professional buyer is covered by the manufacturer's warranty.
Article 11: Responsibilities
The seller, in the process of online sale, is bound only by an obligation of means; Its liability can not be incurred for damage resulting from the use of the Internet network and the online payment such as loss of data, intrusion, virus, rupture of the service, or other unintentional problems.
The data on the site are given in good faith. The links proposed to the sites of the manufacturers and / or the partners are given for information and have no contractual value. The seller can not be held responsible for the information coming from these sites.
The buyer is responsible for the choice and use of the product delivered by the seller. He certifies to be 18 years old when ordering. The seller declines all responsibility in the event of inaccuracy of the information communicated to him by the buyer.
Article 12: Intellectual Property
All the elements of the site of the seller are and remain the intellectual and exclusive property of this one.
No person is allowed to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound.
Any simple or hypertext link is strictly forbidden without the express prior written agreement of the seller.
Article 13: Personal data
All personal data necessary for the processing of an order are retained by the seller or his collaborators and may be transmitted to the companies with which the seller - or his suppliers - cooperates, where such communication is necessary for the processing of the order. Order.
The user also authorizes the seller to use this data to establish statistics in order to improve his site, the goods and the service he offers.
This information may also be used to enable the dissemination by any means of communication of information relating to the commercial activities of the seller to his customers.
The seller keeps personal data to facilitate subsequent orders.
Without prejudice to the foregoing, the Seller agrees not to disclose the personal information it has available to another company or company.
The data kept by the seller can be requested and corrected at any time upon request.
Article 14: Proof
The parties accept, in the context of their relations, electronic means of proof (for example: email, computer backups, etc.).
Article 15: Settlement of disputes
The present conditions of sale on line are subject to the Belgian law.
All disputes fall within the exclusive jurisdiction of the courts of our headquarters. Information on alternative means of dispute resolution can be obtained via the link http://ec.europa.eu/odr/ but we reserve the right to submit any dispute exclusively to the courts.